Terms and Conditions
Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Reflection period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur;
Day: calendar day;
Long-term transaction: a distance contract concerning a series of products and/or services, the delivery and/or performance of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to cancel the distance contract within the reflection period;
Entrepreneur: the natural or legal person who offers products and/or services at a distance to consumers;
Distance contract: a contract concluded within the framework of a system organised by the entrepreneur for the remote sale of products and/or services, where exclusively one or more means of distance communication are used until the contract is concluded;
Means of distance communication: any means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously present in the same location;
Terms and Conditions: these present Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Company name: Savile
KVK-number: 95416137
Business Name: Savile
VAT number: NL005151122B58
Customer service email: Info@uksavile.com
Business address: Donderslaan 117
Article 3 – Applicability
These terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is reasonably not possible, the consumer will be informed before the conclusion of the distance contract that the terms and conditions can be inspected at the entrepreneur and will be sent free of charge upon request as soon as possible.
If the distance contract is concluded electronically, the text of these terms and conditions may, contrary to the previous paragraph, be made available to the consumer electronically in such a way that the consumer can store it easily on a durable data carrier. If this is reasonably not possible, the consumer will be informed before the conclusion of the distance contract where the terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon request.
If, in addition to these general terms and conditions, specific product or service terms apply, paragraphs 2 and 3 apply accordingly, and in the event of conflicting terms, the consumer may always rely on the provision most favourable to them.
If one or more provisions in these terms and conditions are wholly or partially void or annulled at any time, the contract and these conditions remain valid for the rest, and the relevant provision will be promptly replaced by a provision that approximates the intent of the original as closely as possible.
Situations not covered by these terms and conditions should be assessed “in the spirit” of these terms and conditions.
Ambiguities regarding the interpretation or content of one or more provisions of our terms should be interpreted “in the spirit” of these terms and conditions.
Article 4 – The Offer
If an offer has a limited validity or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to amend and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the contract.
Product images are a faithful representation of the offered products. The entrepreneur cannot guarantee that the displayed colours exactly match the real colours of the products.
Each offer contains information making it clear to the consumer what rights and obligations are associated with accepting the offer. This specifically concerns:
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the price, excluding clearance costs and import VAT. These additional costs are the responsibility and risk of the customer. The postal and/or courier service will use the special arrangement for imports via postal and courier services. This applies if goods are imported into the EU country of destination, which in this case is relevant. The postal or courier service collects VAT (and any clearance costs) from the recipient;
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any shipping costs;
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how the contract will be concluded and what actions are necessary;
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whether the right of withdrawal applies;
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the method of payment, delivery, and performance of the contract;
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the period for acceptance of the offer or the period in which the entrepreneur guarantees the price;
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the rate for distance communication if costs of using the communication technique are calculated on a different basis than the standard rate;
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whether the contract will be archived and how the consumer can consult it;
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how the consumer can review and, if desired, correct the data provided in connection with the contract;
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any other languages in which the contract can be concluded besides Dutch;
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the codes of conduct to which the entrepreneur adheres and how the consumer can consult these electronically; and
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the minimum duration of a distance contract in case of a long-term transaction.
Optional: available sizes, colours, type of materials.
Article 5 – The Contract
The contract is concluded, subject to Article 4(4), at the moment the consumer accepts the offer and meets the stated conditions.
If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt electronically. Until this receipt is confirmed, the consumer may cancel the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure electronic data transfer and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will implement suitable security measures.
The entrepreneur may, within legal limits, ascertain whether the consumer can meet payment obligations, as well as all facts and factors relevant for responsibly entering into the distance contract. If the entrepreneur has reasonable grounds not to enter into the contract, they are entitled to refuse an order or application or impose special conditions.
The entrepreneur shall provide the consumer with the following information with the product or service, in writing or in a way that can be stored on a durable data carrier:
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the visiting address for complaints;
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conditions and procedure for exercising the right of withdrawal, or a clear notice if the right is excluded;
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information on guarantees and after-sales service;
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the data mentioned in Article 4(3) unless already provided prior to contract performance;
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termination requirements if the contract duration exceeds one year or is indefinite.
For a long-term transaction, the previous paragraph applies only to the first delivery.
Each contract is subject to the condition of sufficient availability of the products.
Article 6 – Right of Withdrawal
When purchasing products, the consumer may cancel the contract without giving reasons within 30 days. This reflection period starts the day after the consumer receives the product or a representative previously designated by the consumer.
During the reflection period, the consumer will handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to assess whether they wish to keep it. If exercising the right of withdrawal, the consumer must return the product with all delivered accessories and, if reasonably possible, in its original condition and packaging to the entrepreneur, following reasonable and clear instructions.
To exercise the right of withdrawal, the consumer must notify the entrepreneur within 30 days of receiving the product, via written notice or email. After notification, the consumer must return the product within 30 days, providing proof of timely return, which may be directly to the supplier in China. Proof can be, for example, a shipping receipt.
If the consumer does not notify or return the product within the specified period, the purchase is final.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises the right of withdrawal, the costs of returning the products are entirely borne by the consumer, including shipping to the country of origin (our supplier in China).
If the consumer has paid an amount, the entrepreneur will refund it as soon as possible, but no later than 30 days after withdrawal, provided the product has been received or proof of complete return is provided.
Article 8 – Exclusion of Right of Withdrawal
The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. This exclusion applies only if clearly stated in the offer or before concluding the contract.
Exclusion applies to products that:
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are made to the consumer’s specifications;
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are clearly personal in nature;
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cannot be returned due to their nature;
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are perishable or may deteriorate quickly;
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have prices subject to financial market fluctuations beyond the entrepreneur’s control;
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loose newspapers and magazines;
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audio/video recordings or software where the seal has been broken;
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hygienic products with broken seals.
Exclusion applies to services that:
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concern accommodation, transport, restaurant services, or leisure on a specific date or period;
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have begun with explicit consent before the reflection period expires;
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concern bets and lotteries.
Article 9 – Price
During the validity of the offer, prices will not increase, except due to changes in VAT rates.
Products or services with prices linked to financial market fluctuations may be offered at variable prices. The relationship to fluctuations and any indicative prices are stated in the offer.
Price increases within 3 months after contract conclusion are only allowed due to legal regulations.
Price increases after 3 months are only allowed if agreed, or the consumer has the right to terminate the contract from the date of the increase.
Place of delivery, under Article 5, is where transportation begins. Delivery here is outside the EU, and import VAT/clearance is collected by the courier. No VAT will be charged by the entrepreneur.
All prices are subject to printing or typing errors; the entrepreneur is not liable for consequences of such errors and is not obliged to deliver at incorrect prices.
Article 10 – Conformity and Guarantee
The entrepreneur guarantees that products/services comply with the contract, specifications, reasonable standards of quality, usability, and applicable laws. If agreed, products are suitable for non-standard use.
Any guarantee from the entrepreneur, manufacturer, or importer does not affect statutory consumer rights.
Defects or incorrect products must be reported within 30 days in writing. Products should be returned in original packaging and condition.
The entrepreneur’s guarantee matches the manufacturer’s; the entrepreneur is not responsible for suitability for individual use or advice given.
The guarantee does not apply if:
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the consumer has repaired or modified the product themselves or via third parties;
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the product was exposed to abnormal conditions, mishandled, or not used as instructed;
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defects are due to government-imposed regulations regarding materials.
Article 11 – Delivery and Performance
The entrepreneur exercises utmost care in receiving and executing orders.
Delivery address is as provided by the consumer.
Accepted orders will be executed promptly, but no later than 30 days, unless the consumer agrees to a longer period. Delays or partial delivery will be communicated within 30 days, and the consumer may cancel the contract without costs or claim damages.
In case of cancellation, the entrepreneur refunds the consumer within 30 days.
If a product cannot be delivered, a replacement will be offered. Notification will be clear. Return costs for replacements are borne by the entrepreneur.
Risk of damage or loss rests with the entrepreneur until delivery to the consumer or designated representative unless otherwise agreed.
Article 12 – Long-term Transactions: Duration, Termination, and Renewal
Termination:
Consumers may terminate indefinite contracts for regular product/service delivery at any time with a maximum notice period of one month.
Fixed-term contracts for regular delivery may be terminated at the end of the term with the same notice period.
Termination rules: consumers may terminate at any time, using the same method as concluded, with the same notice period.
Renewal:
Fixed-term contracts may not automatically renew, except for subscriptions of news and periodicals up to three months if consumers can terminate at the end with one month notice.
Contracts longer than one year may be terminated after one year with one month notice unless unreasonable.
Article 13 – Payment
Unless otherwise agreed, payment is due within 7 days of the reflection period (Article 6(1)).
Consumers must report any incorrect payment details immediately.
In case of non-payment, the entrepreneur may charge reasonable costs communicated in advance.
Article 14 – Complaints Procedure
Complaints must be submitted clearly within 7 days of discovery.
The entrepreneur responds within 30 days; if longer, acknowledgment and expected response date is given.
Unresolved complaints are subject to dispute resolution.
Complaints do not suspend obligations unless agreed in writing.
If justified, the entrepreneur will replace or repair the product free of charge.
Article 15 – Disputes
Dutch law exclusively applies to contracts between the entrepreneur and the consumer, even if the consumer resides abroad.