Return Policy
Refund & Return Policy of Savile
At Savile, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
1. 100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
2. No Refund for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
3. Return Shipping Costs
Customers are responsible for return shipping costs. Savile does not reimburse return shipping and is not liable for costs incurred during the return process. See our Terms & Conditions for full details.
4. Return Notification Deadline
Returns must be reported within 30 days of receiving the item. Returns will not be accepted after this period. Please respect this deadline to be eligible for a return.
5. Exchange of Sale Items
Sale items cannot be exchanged, even if the size is incorrect. Make sure to select the correct size before making a purchase.
6. 100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
7. Return Process
To start a return, send an email to info@uksavile.com. Once your return is approved, you will receive detailed instructions to complete the return process.
8. Obligation to Include a Return Form
Returns without a completed return form cannot be processed. Make sure to include this form with your return to ensure proper handling of your request.
9. Conclusion
Savile strives to ensure customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or concerns, please contact our customer service at info@uksavile.com